Welcome to Blue-Zoo's Helpdesk
For answers to your (NON-URGENT) questions check out Blue Zoo Intranet CLICK HERE.
You will have to login using your Windows credentials to post a question.
If you don't find what you are looking for, please create a ticket.
Please follow this guideline for tickets priority:
Low: Does not affect your work or slow you down. It could be a feature request, something not related to work-critical software, an annoyance etc. If submitted at the end of the day, tells us the ticket can wait until tomorrow, and can be sorted in the time span of a few days or more.
Normal: this is default and tells us the problem affects your work and needs to be solved soon, usually within 48h or less. Use this if unsure.
Urgent: The problem is slowing you down significantly or you are unable to do you work at all. Needs to be solved immediately. It might also mean that the issue prevents you or might prevent you from meeting a deadline that is close in time.
Emergency: Multiple people / a whole team are unable to work due to a serious issue with the Systems or Pipeline. It can also be an issue that is preventing a to meet an immediate deadline (2h or less).